Certificate Programme in Conflict Resolution for Business Success
Published on June 27, 2025
About this Podcast
HOST: Welcome to our podcast, today we have Dr. Jane Smith, an expert in conflict resolution and the instructor for our new course, "Certificate Programme in Conflict Resolution for Business Success." Welcome, Jane! GUEST: Thanks for having me! I'm excited to be here. HOST: To start, could you share a bit about your personal experiences and insights related to conflict resolution in the business world? GUEST: Absolutely. Over the years, I've seen how conflicts, when not properly managed, can negatively impact productivity, employee morale, and a company's bottom line. Effective conflict resolution is essential for a positive and productive workplace. HOST: That's so true. Now, what current industry trends are most relevant to this course? GUEST: Diversity and inclusion are hot topics, and with that comes an increased need for conflict resolution skills. Additionally, remote work and virtual communication have added new layers to conflict resolution, making this course even more valuable. HOST: What challenges have you faced in teaching this subject, or that learners might encounter while studying it? GUEST: The main challenge is helping learners understand that conflict resolution is not just about "winning" an argument. It's about finding a mutually beneficial solution. This mindset shift can be difficult but rewarding. HOST: That's a great point. Looking to the future, what do you envision for the field of conflict resolution and its role in business success? GUEST: I believe conflict resolution skills will become increasingly important as workplaces continue to diversify and globalize. Professionals who can effectively manage and resolve conflicts will be highly sought after. HOST: Thank you, Jane, for sharing your insights and expertise with us today. We're excited to offer this valuable course to our learners. GUEST: My pleasure! Thanks for having me on the podcast.
