Advanced Certificate in Conflict Resolution Strategies for Hospitality Managers
Published on June 27, 2025
About this Podcast
HOST: Welcome to our podcast, where we explore cutting-edge courses and interview the experts behind them. I'm thrilled to have our guest today, an industry veteran with extensive experience in hospitality management and conflict resolution. Welcome! Can you please introduce yourself? GUEST: Thank you for having me! I'm Jane Smith, and I've spent over 20 years in the hospitality industry, managing conflicts, and training teams in conflict resolution strategies. HOST: Great to have you here! Let's dive into your new course, 'Advanced Certificate in Conflict Resolution Strategies for Hospitality Managers.' Can you tell us what inspired you to create this course? GUEST: Absolutely. With the ever-growing complexity of the hospitality industry, I saw a need for a comprehensive course to help professionals navigate conflicts effectively, ensuring a positive guest experience and a harmonious work environment. HOST: Interesting. How relevant is this course to current industry trends? GUEST: It's extremely relevant. As the industry becomes more globalized and service expectations rise, managers need solid conflict resolution skills to maintain positive guest relations and create a positive work environment. HOST: What are some of the challenges you've faced when teaching this subject, or that students might encounter while learning? GUEST: The primary challenge is applying theoretical concepts to real-world situations. To overcome this, I incorporate practical exercises, case studies, and role-plays to help students grasp the material better. HOST: That sounds like a great approach. Looking towards the future, how do you see the field of conflict resolution evolving in the hospitality industry? GUEST: I believe we'll see more emphasis on proactive conflict resolution strategies, such as training staff to identify and address potential conflicts before they escalate. Additionally, with increasing diversity in the industry, cultural competence will become even more critical. HOST: It's fascinating how this course addresses such a crucial aspect of hospitality management. Thank you for sharing your insights, Jane. It's been a pleasure! GUEST: Thank you for having me. It's been a great conversation!
